Question 1

How to have Wheelio shown to the customer again in X minutes, X hours, X days?

Accepted Answer

To have your Wheelio appear and re-appear after X amount of minutes or hours or days

Q: What is the Pull-Out Tab?

<h1 id="pullouttab">Pull-Out Tab</h1> The "Show pull-out tab" activates the Pull-Out Tab feature which shows a little animated icon on the left side of your shop to display Wheelio after clicking it. Available icons are: <ul> <li>Free product (gift box icon)</li> <li>Discount sign icon (%)</li> <li>Money (USD sign $)</li> <li>Star</li> <li>None - without an icon set</li> </ul> This feature looks like this: <img src="https://storage.crisp.chat/users/helpdesk/website/b6c5f311789fa000/image_13ja0za.png" alt="" /> The Pull-Out Tab on Wheelio 2.0 looks like this: <img src="https://storage.crisp.chat/users/helpdesk/website/b6c5f311789fa000/image_b1fga6.png" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/b6c5f311789fa000/pull-out-tab_zc3scj.gif" alt="" /> <h1 id="whatisnbspthepersistentpullouttabfeature">What is the "Persistent Pull-Out Tab" feature?</h1> The persistent Pull-Out Tab feature enables you to show the Pull-Out tab until your customer clicks the button to spin. If they don't click the button to not accept it will get shown until doing so. <img src="https://storage.crisp.chat/users/helpdesk/website/b6c5f311789fa000/image_swgf2z.png" alt="" /> Shown like so: <img src="https://storage.crisp.chat/users/helpdesk/website/b6c5f311789fa000/image_1j7pt2b.png" alt="" />

Wheelio Dashboard >> Campaign >> General

Question 2

How to Integrate Wheelio with Klaviyo?

Accepted Answer

To start integrating Wheelio with Klaviyo, first, click on the "Integrations" tab located in the top bar of Wheelio Dashboard. After doing so, click on the "Klaviyo" box.

To get your Klaviyo API key that's required, click on the marked text.
Once logged in Klaviyo, click on the "Create private API key" and after it gets created click on the eye located next to the password, to view the content like shown in the screenshot.

Please make sure to enable the API Key permissions as shown here:

Copy the private API Key and go back to Wheelio Dashboard to paste it in.

Select your List in the dropdown and then Enable the integration.

Click the "Save Changes" to save the current steps.

To finalize your integration, you are required to Enable your Klav

Question 3

How to cancel the subscription?

Accepted Answer

Shopify version

To cancel your Wheelio account and subscription, please use the "Delete" button in your Shopify Dashboard >> Apps.

All-platforms Wheelio

To cancel your All-platforms Wheelio account uses the "Cancel Plan" like shown in the screenshot.

|| Be sure to download your invoices prior to removing the Account as you won't be able to access it once you have canceled your Wheelio account.

Question 4

How to integrate Wheelio with Attentive?

Accepted Answer

1. Go to your "Integrations" tab in Wheelio Dashboard

2. Click the link to go to your Attentive Account

3. Click the link to retrieve your ID

4. Click the "Create App" button

5. Enter "Wheelio" and second field your contact email

6. Enable all "write" permissions.

7. Click "Create".

8. Copy the generate API key

9. Go to your Wheelio tab and insert the copied API key

3. Click the link to retrieve your ID

10. Copy the ID where it says "API"

11. Paste the ID here and click 12. to "Confirm"

13. Enable Attentive and 14. Click "Save"

#

Question 5

What is the Pull-Out Tab?

Accepted Answer

Pull-Out Tab

The "Show pull-out tab" activates the Pull-Out Tab feature which shows a little animated icon on the left side of your shop to display Wheelio after clicking it.

Available icons are:

Free product (gift box icon)
Discount sign icon (%)
Money (USD sign $)
Star
None - without an icon set

This feature looks like this:

The Pull-Out Tab on Wheelio 2.0 looks like this:

What is the "Persistent Pull-Out Tab" feature?

The persistent Pull-Out Tab feature enables you to show the Pull-Out tab until your customer clicks the button to spin. If they don't click the button to not accept it will get shown until doing so.

Shown like so:

Question 6

How to send coupon code to customer in Klaviyo?

Accepted Answer

**Coupon that was won by customer can be send using your Klaviyo Campaign. **

Including the coupon code in your Email can be done via HTML Editor or Plain Text Editor.

HTML Editor

To insert the custom field in HTML Editor, click on "Insert Property" and find in the dropdown select menu the custom field name "coupon_code".

Plain Text Editor

To use the custom field in your Plain Text Editor, use the following code snippet: {{ person|lookup:'coupon_code'|default:'' }}

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