Question 1

How to Integrate Wheelio with Klaviyo?

Accepted Answer

To start integrating Wheelio with Klaviyo, first, click on the "Integrations" tab located in the top bar of Wheelio Dashboard. After doing so, click on the "Klaviyo" box.

To get your Klaviyo API key that's required, click on the marked text.

Once logged in Klaviyo, click on the "Create private API key" and after it gets created click on the eye located next to the password, to view the content like shown in the screenshot.

4.Copy the private API Key and go back to Wheelio Dashboard to paste it in.

Select your List in the dropdown and then Enable the integration.

Click the "Save Changes" to save the current steps.

To finalize your integration, you are required to Enable your Klaviyo Integration on Campaign in Wheelio. Go to your Wheelio Campaign and click the "Integrations" tab inside the Campaign section. From the dropdown select your Klaviyo List and

Question 2

How to cancel the subscription?

Accepted Answer

Shopify version

To cancel your Wheelio account and subscription, please use the "Delete" button in your Shopify Dashboard >> Apps.

All-platforms Wheelio

To cancel your All-platforms Wheelio account uses the "Cancel Plan" like shown in the screenshot.

|| Be sure to download your invoices prior to removing the Account as you won't be able to access it once you have canceled your Wheelio account.

Question 3

What is the Pull-Out Tab?

Accepted Answer

Pull-Out Tab

Q: What is the Pull-Out Tab?

<h1 id="pullouttab">Pull-Out Tab</h1> The "Show pull-out tab" activates the Pull-Out Tab feature which shows a little animated icon on the left side of your shop to display Wheelio after clicking it. Available icons are: <ul> <li>Free product (gift box icon)</li> <li>Discount sign icon (%)</li> <li>Money (USD sign $)</li> <li>Star</li> <li>None - without an icon set</li> </ul> This feature looks like this: <img src="https://storage.crisp.chat/users/helpdesk/website/b6c5f311789fa000/image_13ja0za.png" alt="" /> The Pull-Out Tab on Wheelio 2.0 looks like this: <img src="https://storage.crisp.chat/users/helpdesk/website/b6c5f311789fa000/image_b1fga6.png" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/b6c5f311789fa000/pull-out-tab_zc3scj.gif" alt="" /> <h1 id="whatisnbspthepersistentpullouttabfeature">What is the "Persistent Pull-Out Tab" feature?</h1> The persistent Pull-Out Tab feature enables you to show the Pull-Out tab until your customer clicks the button to spin. If they don't click the button to not accept it will get shown until doing so. <img src="https://storage.crisp.chat/users/helpdesk/website/b6c5f311789fa000/image_swgf2z.png" alt="" /> Shown like so: <img src="https://storage.crisp.chat/users/helpdesk/website/b6c5f311789fa000/image_1j7pt2b.png" alt="" />

The "Show pull-out tab" activates the Pull-Out Tab feature which shows a little animated icon on the left side of your shop to display Wheelio after clicking it.

Available icons are:

Free product (gift box icon)
Discount sign icon (%)
Money (USD sign $)
Star
None - without an icon set

This feature looks like this:

The Pull-Out Tab on Wheelio 2.0 looks like this:

What is the "Persistent Pull-Out Tab" feature?

The persistent Pull-Out Tab feature enables you to show the Pull-Out tab until your customer clicks the button to spin. If they don't click the button to not accept it will get shown until doing so.

Shown like so:

Question 4

How to send coupon code to customer in Klaviyo?

Accepted Answer

**Coupon that was won by customer can be send using your Klaviyo Campaign. **

Including the coupon code in your Email can be done via HTML Editor or Plain Text Editor.

HTML Editor

To insert the custom field in HTML Editor, click on "Insert Property" and find in the dropdown select menu the custom field name "coupon_code".

Plain Text Editor

To use the custom field in your Plain Text Editor, use the following code snippet: {{ person|lookup:'coupon_code'|default:'' }}

Question 5

I don't see Wheelio on my live Shop

Accepted Answer

Wheelio is not appearing on my Shop

Wheelio appears on your Shop based on conditions that you set in your Campaign.

It's strongly advised to test view Wheelio using the "Preview" button in your Campaign.

If you are testing Wheelio on your Shop by just visiting your URL…

Doing tests like this, we strongly suggest:

using Chrome's Incognito Mode, so your cookies get reset each time when testing - How to open Chrome Incognito Mode?
removing Cookies prior to testing (not the suggested way, but still will work) - How to remove cookies in Chrome?

Are you still unable to view Wheelio in your Shop?

check Campaign URL filters if they contain any broken URLs, or maybe not the one you had tested before
check Campaign Triggers so you do the action to trigger Wheelio show
check if you have multiple Campaigns set with the same URL

You checked all above and still can't find what could be wrong?

If so, it's strongly suggested to contact our Support here using Online Chat Feature.

We usually respond within a few minutes between: ** 8 AM - 4 PM CEST from Monday to Friday.** ** We are based in CEST Timezone (Central European Summer Time)**

Question 6

How to use Dynamic Coupons?

Accepted Answer

For Dynamic Coupons you are able to set:

Type of Coupons

Percentage
Fixed amount (to be set in your shop's default currency)
Free Shipping

Usage Limit

Limit number of times this discount can be used in total
Limit to one use per customer (customers in Shopify are unique by emails)
Set expiration after creation (discount will be wait for this time only)

Dynamic Coupon Settings Panel

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